Researching Printer Issues!

Kristen Hewes - Hardware Technician

This week I had some hands-on-time with a printer. The printer was having some issues that I was tasked with solving. The system was crashing on startup, or shutting itself off after a few minutes.

The problem turned out to be the formatter board which we changed for a new one. But that was not the end of the story, the board died again, so it was research time.

After some internet searching I found out that it is a known problem for this type of printer, it seems that the scanner bed is the root of the problem.

It ended with changing the scanner assembly, and the formatter board again.

I learned a valuable lesson from this little printer, do the research! It is not always feasible to research every little detail of a problem, but in a case like this it feels good to know that with that little bit of time I have learned the next time I see one of these printers with this kind of issue, I can fix it from the root cause.