Kristen Hewes - Hardware Techician
This week, I came across a printer from a client that had a paper jam. As they left, they told me that they had a problem with a black toner cartridge and asked me to clean the printer too.
When I got it open, I found they had used a refilled toner that had blown out inside the machine. It took a lot of time for me to clean it and even get to a place where I could diagnose the issue that they brought it in for.
I can understand saving some bucks by using refilled toner, as they can be expensive, but in this case the it wasn't worth the money saved. The time to clean the printer, the time to diagnose the issue, as well as the issue itself that was probably caused by the refilled toner made the refilled toner cartridge very expensive.
So please use the authorized parts as in the end the shortcut can cost you more in the long run!