Dennis Foote - Systems Engineer

Joe Churma - Hardware Technician

Recently, I was at a customer's site working on a multi-function color laser printer.  Its image drum unit life had dropped to zero percent, which stops the printer from running. The printer was the only one in the customer's department and it was critical to have a printer up and running.  As a temporary fix, I reset the printer and tricked it into believing a new drum unit was installed.  The printer is up and running with no guarantee on print quality. The customer is very happy and we are waiting for the new drum unit order to come in. This goes against the printer manufacture's specifications.  As far as they are concerned, it should never be done, but it will not hurt the printer and it helped the customer out at a critical time.

Another customer had a plotter that went down because its carriage drive belt went south and started to fall apart. A fiber string from the carriage drive belt had wrapped around the carriage belt drive pulley. Normally, I would leave the plotter as is, order a carriage drive belt, and wait for it to come in. The customer asked if there was anything I could do to get the plotter up and running in the meantime.  I was able to work the carriage belt fiber string off from the carriage belt drive pulley and cleaned it. I also doctored the carriage drive belt and removed all hanging  fiber strings. This temporary fix is against the manufacture's specifications on how to handle this call, but it will not hurt the plotter and has helped the customer in a bind.