Kris Hewes - Hardware Technician
There is no such thing as too much information!
We have customers who come in fully prepared for the task ahead. If it is a laptop, they know what version of the operating system they have on their machine, what error may have flashed up (if any), and what they were doing when the machine stopped working. Printers will normally tell us what the issue is in the form of blinking lights, grinding noises, or displaying error code on the screen. Although, any other or additional information you may be able to provide to the techncian is always helpful.
If you plan to go to a service center to get a machine looked at, the more information you have, the quicker the technician is probably going to have an answer for you. This often means they spend less time on your machine, and you will end up spending less to get it repaired.
Have a great weekend!